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FAQ - Frequently Asked Questions | Fortnite

Fortnite
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BATTLE ROYAL

Where can I download Battle Royale?

Where can I download the game:

The Battle Pass allows players to receive rewards for both simply playing and completing challenges. The more actively you play, the more rewards you will receive. Level up even faster by completing daily challenges.

Read the details here.

How to report a player?

You can do this using the in-game system for sending feedback, which is located in the main menu. You can also report violators by watching them in spectator mode.

Submit player complaints to our Support.

What will you do with illegal teams in solo battles?

We have created a system to automatically block players who team up during singles.

What awaits scammers (for using automatic targeting bots, overlays, etc.)?

We take the issue of fraud very seriously, both legally and technically. However, we do not want to reveal all the cards and describe in detail our methods of dealing with fraudsters.

In all Epic games, violators' accounts are permanently banned.

I'm having technical issues with the game. What to do?

If you're having trouble with the Epic Games Launcher, check out our help articles here. If you have additional technical questions, please contact Support.

Will you be adding new cards?

Yes, but we don't plan to do it anytime soon. For now, we will improve the existing map, including adding more interesting locations.

When the season ends, will I still have everything I got from the battle pass?

Certainly! Everything earned with the Battle Pass will remain in your inventory forever.

When does the Battle Pass for Season XNUMX end?

The Battle Pass for Season 28 is valid from February 9 to May XNUMX inclusive.

Will there be a public test server?

We are currently testing new features and functionality with Timed Modes.

Do Battle Royale and Save the World have items in common?

V-bucks and profile flags are common to these modes.

Will you be able to play Battle Royale normally only if you pay a lot?

No. We will not be selling items that give you an edge in combat.

How to change the preferred language?

  • While in the game, open the "Options" drop-down menu in the upper right corner of the screen.
  • Click on the gear icon.
  • Select the "Game" tab at the top of the screen.
  • Confirm your chosen language in the "Region" section.
  • Don't forget to click "Apply" to save your changes.

PLAYSTATION

Do I need a PlayStation®Plus subscription to play Fortnite Battle Royale?

No, PS Plus is not required to play Fortnite Battle Royale on PlayStation.

XBOX

Do I need Xbox Live Gold to play Fortnite Battle Royale?

Yes, Fortnite Battle Royale on Xbox requires an Xbox Live Gold membership.

NINTENDO SWITCH

Is a Nintendo Switch Online membership required to play Fortnite Battle Royale?

No, a Nintendo Switch Online membership is not required to play Fortnite Battle Royale on Nintendo Switch.

Will Save the World be coming to Nintendo Switch?

We have no plans to make the Save the World campaign available on Nintendo Switch at this time.

Is Creative Mode available on Nintendo Switch?

Yes, Creative Mode is available on Nintendo Switch.

ANDROID

How to play Fortnite on an Android device?

You can download Fortnite for Android from the Epic Games Launcher here.

Is an internet connection required to play Fortnite?

Yes. Fortnite requires a permanent internet connection to play.

Do Android users have to play with owners of other platforms?

No, by default, Android and iOS users will only be matched with other mobile device owners. But if a user of the mobile version joins a cross-platform squad, owners of any platform can become his opponents.

Note: Players using a controller are automatically placed in cross-platform matches with players using gamepads.

Will there be support for Bluetooth headsets on Android devices?

Yes. The game currently only supports audio playback via Bluetooth headsets. They cannot be used in voice chat.

Will there be support for Bluetooth controllers on Android devices?

Yes. In the recently released version 7.30, we added support for Bluetooth controllers for mobile devices. The game supports most Bluetooth controllers, for example: 
  • Steelseries Stratus XL
  • Gamevice
  • xbox1
  • Razer Raiju
  • Motorcycle Gamepad

Can I play Fortnite on Android with a mouse and keyboard?

No, not yet. If you connect a mouse and keyboard to your Android device, you will be removed from the match.

Is voice chat available on Android devices?

Yes, voice chat is supported on all Android devices.

Can I customize the interface?

Yes, you can customize the interface to your liking. Tap the Options icon and open the interface layout. It allows you to move, scale and add extra buttons!

Will Save the World be coming to Android devices?

We have no plans to make the Save the World campaign available on mobile devices.

Is creative mode available on Android devices?

Yes, creative mode is available on all Android devices.

Can Fortnite be played on rooted devices?

No, rooted devices are not currently supported. We will consider supporting them if we can provide protection against cheaters.

Can Fortnite be played on jailbroken devices?

No, the game is not compatible with such devices.

How to get the equipment of the galactic warrior?

Galactic Warrior Outfit Available Now! Read the details here.

What Android devices is Fortnite mobile compatible with?

Fortnite is supported by these Android devices:
  • Samsung Galaxy: S7/S7 Edge, A9 (2018), S8/S8+, S9/S9+, Note 8, Note 9, Tab S3, Tab S4
  • Google: Pixel/Pixel XL, Pixel 2/Pixel 2 XL
  • Asus: ROG Phone, Zenphone 4Pro, 5Z, V
  • Essential: PH-1
  • Huawei: Honor 10, Honor Play, Mate 10 / Pro, Mate RS, Nova 3, P20 / Pro, V10
  • LG: G5, G6, G7 ThinQ, V20, V30 / V30 +
  • Nokia: 8, 8.1 / X7
  • One Plus: 5 / 5T, 6
  • Razer: Phone/Phone 2
  • Xiaomi: Blackshark, Mi 5/5S/5S Plus, 6/6 Plus, Mi 8/8 Explorer, Mi Mix, Mi Mix 2, Mi Mix 2S, Mi Note 2
  • ZTE: Axon 7/7s, Axon M, Nubia/Z17/Z17s, Nubia Z11
  • HTC: 10, U Ultra, U11 / U11 +, U12 +
  • Lenovo: Moto Z / Z Droid, Moto Z2 Force
  • Sony: Xperia XZ / Premium, Xzs, XZ1 / Compact, XZ2 / Premium / Compact, XZ3
  • Google Pixel 3 / XL
  • Lenovo Moto Z3
  • Huawei Honor View 20, Mate 20/X/Pro
  • Samsung Galaxy A9

If your phone is not listed, it may still be compatible if it has the following characteristics:
  • OS: Android 64-bit, 8.0 or later recommended
  • RAM: 3 GB or more
  • Video Card: Adreno 530 or higher, Mali-G71 MP20, Mali-G72 MP12 or higher

Which Android devices can play at 60 fps?

These devices allow you to play at 60 fps:
  • Samsung Galaxy Note 9 (US model)
  • Honor View 20
  • Huawei Mate 20 X
  • Sony Xperia 1

What version of Android is required for Fortnite?

We recommend Android 8.0 or higher for the best stability and performance for Fortnite and other games. Early versions of Android can cause significant performance drops.

IOS

How to play Fortnite on an iOS device?

You can download Fortnite for iOS at App Store for iOS.

Is an internet connection required to play Fortnite?

Yes. Fortnite requires a permanent internet connection to play.

Do users of iOS devices have to play with owners of other platforms?

No. The matchmaking system only selects players from other iOS device users by default. When such a player joins friends playing on other platforms, users of any platform can become his opponents. Thus, cross-platform play is not forced.

Note: Players using a controller are automatically placed in cross-platform matches with players using gamepads.

Will Bluetooth headsets be supported on iOS devices?

Yes. The game currently only supports audio playback via Bluetooth headsets. They cannot be used in voice chat.

Will there be support for Bluetooth controllers on iOS devices?

Yes. In the recently released version 7.30, we added support for mobile controllers. On iOS, the game supports most MFi controllers, for example:
  • Steelseries Nimbus and Gamevice.

Can I play Fortnite on iOS with a mouse and keyboard?

No, not yet. If you connect a mouse and keyboard to an iOS device, you will be removed from the match.

Is voice chat available on iOS devices?

Yes, voice chat is supported on all iOS devices.

Can I customize the interface?

Yes, you can customize the interface to your liking. Tap the Options icon and open the interface layout. It allows you to move, scale and add extra buttons!

Will Save the World be coming to iOS devices?

We have no plans to make the Save the World campaign available on mobile devices.

Is creative mode available on iOS devices?

Yes, creative mode is available on all iOS devices.

Can Fortnite be played on rooted devices?

No, rooted devices are not currently supported. We will consider supporting them if we can provide protection against cheaters.

Can Fortnite be played on jailbroken devices?

No, the game is not compatible with such devices.

What iOS devices is Fortnite mobile compatible with?

Fortnite for iOS is compatible with:
  • iPhone
    • SE
    • 6S
    • 6S Plus
    • 7
    • 7 Plus
    • 8
    • 8 Plus
    • X, XS, XS Max and XR
  • iPad
    • Mini 4 
    • Air 2
    • 2017
    • Pro

Which iOS devices can play at 60 fps?

These devices allow you to play at 60 fps:
  • XS
  • XS Max
  • XR
  • iPad Pro 2018
  • iPad Pro 2017 10,5 ″

What version of iOS is required for Fortnite?

We recommend iOS 12.0 or later for the best stability and performance for Fortnite and other games. Early versions of iOS can cause significant performance drops.

BATTLE THE STORM

If I buy a low-level Founder's Pack, can I upgrade it to a higher level later?

Yes, owners of the Founder's Pack will be able to upgrade to a higher level at an adjusted price. Upgrades will only be available in the in-game store.

How do I get my Founder's Pack rewards?

Instructions for claiming rewards from the Founder's Packs can be found here.

I'm having trouble purchasing the Founder's Pack. What should I do?

Direct all questions related to the purchase of Founder's Packs for PC to the support team: fortnitehelp.epicgames.com. Xbox One and PS4 users should direct questions to support for their respective platforms.

How long will Founder's Packs be available?

The Standard and Deluxe Founder's Packs are still available. We haven't chosen an exact date yet, but we'll be sure to let you know when we decide to remove the current version of the kits from access or change them.

What platforms can I play Save the World on?

  • PlayStation 4
  • PlayStation 4 Pro
  • Xbox One
  • Xbox One X
  • Xbox One S
  • PC
  • Mac

Where can I learn more about Fortnite?

You can see our news page here!

If I buy the Founder's Pack from your site, can I play on PlayStation 4?

To access the game on PlayStation 4, you must link your Epic and PlayStation Network accounts. Accounts can be linked here.

Please note that if you have completed any missions or accessed skins while playing with a PlayStation Network account and then attempted to link it to a new PC account, your PlayStation Network account information will be overwritten. How to save progress, learn here.

Can I play Fortnite on PC with a gamepad?

Yes! The PC version of the game is compatible with gamepads.

What are the minimum system requirements for Save the World Fortnite?

Over time, more configuration options may appear here. If your system configuration does not meet the minimum, check back later: we are working on optimization.

Recommended system configuration:
  • Nvidia GTX 660, AMD Radeon HD 7870 or equivalent graphics card with DX11 support
  • 2 GB VRAM
  • Core i5 2,8 GHz
  • 8 GB RAM
  • 64-bit Windows 7/8/10 or Mac OSX Sierra (10.13.6 or newer)

Minimum system configuration:
  • Intel HD 4000 (PC) or Intel Iris Pro 5200 (Mac)
  • Core i3 2,4 GHz
  • 4 GB of RAM
  • 64-bit Windows 7/8/10 or Mac OSX Sierra (10.12.6 or newer)
  • Mac computers must support the Metal API. To find out if your device supports Metal, you can here.

Do V-bucks from Save the World work in Battle Royale and vice versa?

Yes! V-Bucks earned and/or purchased in Save the World or Battle Royale can be freely spent in another game mode.

When and how will I start earning V-Bucks in Save the World?

You can earn V-bucks in Save the World right now! You'll get them for defending storm shields (alone or with friends), successfully completing daily tasks and urgent missions with Storms.

GENERAL INFORMATION ABOUT CROSS-PLATFORM GAME

Can I play in a group with users from other platforms?

Yes. If you have linked your platform and Epic Games accounts, you will be able to play with the owners of all platforms that support the game.

Do I still have access to items on all platforms, and will my achievements be counted there?

Yes. As long as your account is linked to an Epic Games account, all purchases and in-game achievements will count simultaneously on all platforms that support the game.

If I buy the Fortnite Founder's Pack on one platform, can I play Save the World on other platforms? Are my items and achievements available on other platforms?

Yes. As long as your account is linked to an Epic Games account, all purchases and in-game achievements will count simultaneously on all linked platforms that support the game.

If I buy Save the World on PC, can I play this mode on other platforms without buying it again?

Yes! But for this you need to link the accounts of all consoles and Epic.

How to team up with friends playing on other platforms?

  • Link your account to your Epic Games account.
  • Download the Epic Games Launcher on your PC or Mac, or if you're invited, download the game on your iOS device or Nintendo Switch.
  • Add a friend in the Epic Games Launcher on PC or Mac, or directly in-game on an iOS device or Nintendo Switch.
  • Once back in the game on Xbox One, set the Online Game Type to "Public" or "Friends".
  • Select the mode "Double battles" or "Squad battles".
  • Ask a friend to join your group.

When does the notification about cross-platform play appear?

NOTE: This notification only appears on Xbox One.
  • This notification only appears when you launch Save the World for the first time, or when a PC, Mac, Nintendo Switch, iOS, and Android player joins your party in Battle Royale.
  • After this notification is displayed for the first time, you can customize its appearance in the "Options" section of the game menu.

What if I don't want to play with other platforms?

PS4, Xbox, or iOS and Android users are only eligible for cross-platform games if they are in a cross-platform group.

For Xbox Users Only: You can prevent your PC or mobile friends from joining your party by turning off cross-play in the options menu.

Why is the "Fill" feature unavailable when I'm in a cross-platform group?

This is to ensure that PC players who do not want to play with owners of other platforms are not added to your cross-platform group.

Are the stats common across all platforms?

No. Each platform has its own statistics and leaderboards.

COMMUNITY

Where can I send feedback about the game and report bugs?

It is best to use the feedback function in the game. It collects important technical information that allows us to quickly understand the problem that has arisen.

You can also provide feedback, report a bug, or post any other Fortnite-related information on our social media groups, or contact player support.

Links to social networks

PAYMENT

What payment methods do you accept?

We support all major payment systems, including:
  • VISA
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • paysafecard
  • Amazon Pay
  • iDeal
  • QIWI
  • SOFORT
  • Skrill
We also support a range of local payment systems operating in a given country.

Are V-Bucks tied to the platform they are purchased on?

Purchased V-Bucks are available on any platform that supports the game, as long as you have linked your platform and Epic accounts. Anything you buy with V-Bucks will become available on all linked Fortnite accounts.

What if I can't get V-Bucks?

Direct all questions related to in-game purchases to the support team: fortnitehelp.epicgames.com.

You can link your Epic account here.

TECHNICAL SUPPORT

When trying to install the Epic Games Launcher, I get an error: "The installation package is not supported by your processor type."

A 64-bit operating system is required to install the Epic Games Launcher and run Fortnite.

I can't install the game. What should I do?

Write to support at fortnitehelp.epicgames.comand we will help you.

I'm having problems in the game and I need help! Who will tell you what to do?

If you have problems with the game and need technical support, please contact us at fortnitehelp.epicgames.com.

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